Vehicle Rental Terms & Conditions

AGE REQUIREMENTS AND DRIVING LICENSES

A valid driver’s license acquired at least 1 year in advance of the rental must be presented. Renter must be 21 years of age for campervans and 25 years of age for Campervan VW California and motorhomes.

VEHICLE TYPES

All bookings are subject to availability at the time of reservation. For operational reasons, Campervan Sweden reserves the right to substitute vehicles of a similar category or a higher one, where necessary.

MAKING A RESERVATION

In order to get your reservation processed, we require a booking fee payable by card on our website.

We reserve the right to cancel any orders containing pricing errors within 10 days of the date of your booking or in the case of lack of availability from the provider. In such circumstances, we will notify you.

Should you have any query relating to vehicle models and availability, you can contact our customer service agents at info@campervansweden.com. 

TERMS OF PAYMENT AND SECURITY DEPOSIT

A non-refundable 2% administration fee will apply to all PayPal transactions.

When booking online, a booking fee will be charged to your credit card. This fee will be deducted from the reservation’s total.

The fee can range from 15% to 100% (full payment) depending on the vehicle model. The system will automatically calculate the percentage, and it will be displayed during the booking process.

At the time of rental, an authorized hold will be placed on the credit card provided to cover any additional charges. These include (but are not limited to), extra insurance, parking fines, damages, or any cost incurred during the rental period. The currency converter is for informative purposes only and should not be relied upon as accurate and in real-time; actual rates may vary. Obvious errors and mistakes, including misprints, are not binding.

We will place an authorized hold that may vary depending on the insurance excess and the rented vehicle. For Motorhomes Compact Standard, Compact Plus, Family Standard, Comfort Plus and Family Plus, the amount will correspond to the insurance excess, which is 11.000 SEK. This hold must be made upon collection using an acceptable card (MasterCard or Visa).

The authorized hold for other Motorhome models could be up to 28.000 SEK, depending on the selected insurance. 

Debit / prepaid cards or cash are not accepted as a deposit at the beginning of rental anywhere.

The deposit will be released by the provider once the final account is settled. The vehicle must be returned in the same condition in which it was given at the start of the rental. Toll road companies, parking ticket issuers etc. may need up to 4 weeks to send potential claims.

Any extra charge incurred during your rental, paid in advance by the supplier, will be deducted from the security deposit upon your return of the vehicle.


CANCELLATION POLICY

The minimum notice we require for shortening the rental period of a vehicle is 40 days. We cannot provide a refund for unused time - this applies to both late collection and/or early return of a vehicle. The same conditions apply once the rental has started. This is because we will be unable to rent out this vehicle again.

For Campervan Play, Fun and Viking: There is no cancellation fee only if the cancellation is made at least 60 days prior to the beginning of the rental. If you cancel your booking more than 30 days before your pick up date, you will pay a fee of up to 50% of the total rental price. But if you cancel 29 or less before your pick up, you will pay a fee of up to 65% of the total rental price.

For Campervan 4x4 Adventure, Motorhome Premium and Motorhome Exquisite: There is no cancellation fee only if the cancellation is made at least 30 days prior to the beginning of the rental (*A SEK 800 transaction fee may apply). If you cancel your booking more than 15 days before your pick up date, you will pay a fee of up to to 65% of the total rental price. But if you cancel 14 or less before your pick up, the cancellation fee will be the total cost of the rental.

For the rest of vehicles, the cancellation fee is the total cost of the rental.

PICK-UP AND DROP-OFF SERVICE


Vehicles must be collected and returned within the opening hours of the relevant rental location. Such schedules are published on our website and are available on the booking engine when making a reservation.

Motorhome vehicle preparation requires more time as compared to a regular car. Interior and exterior cleaning, as well as mechanical checks, can take several hours. Therefore, in some cases, our providers may not be able to guarantee pickup/drop off of the motorhome at the client’s requested time. Should Campervan Sweden become aware of this, immediate notification will be provided to the client.

VEHICLE TYPES

Motorhome/campervan rental providers are unable to guarantee a particular make or model of any vehicle. The vehicle advertised may be substituted for a similar alternative model or an upgrade.

We do guarantee that the minimum occupancy requirements of your vehicle will be met. Be advised that vehicle layout and bed configuration cannot be guaranteed.


SERVICE FEE

Motorhomes are delivered after being cleaned both inside and out. A full tank of gas will also be provided to the client. Vehicles must be returned by the renter in the same condition as they were handed it. Outside cleaning is not necessary, but the following actions are needed:

Garbage must be disposed of, the water tank and WC tank must be emptied, the gas tank must be returned full, and all personal items removed from the vehicle.

Otherwise, the renter will be liable for a cleaning fee.

EXTRAS

Several extras are available when booking online. Most extras can also be added upon pick up, if desired. The array of extras may change depending on the vehicle model. Only the named driver and extra drivers listed on your rental agreement can drive the vehicle. The person who rented the vehicle bears the same responsibility for the actions of any driver to whom he or she supplies the vehicle as for his or her own.


INSURANCE

Third party liability is the minimum amount of coverage a driver must have as stipulated by the law. This also applies to the amount of individual driver liability. Third-party coverage and basic personal accident insurance are included in your rental by default, as is required by the law.

 

ROADSIDE ASSISTANCE

All rentals are covered by roadside assistance.
In the event of an accident or damage, a report must be filled out and the renter should inform the provider. If the battery of the vehicle you are renting dies due to negligence during your rental, and you decide to utilize the breakdown service to recharge it, then you will be responsible for all of the costs incurred.

FUEL TANK

The rental vehicle will be given with a full tank and it should be returned with the same fuel level. If the vehicle was not given to you with a full tank, you should return the vehicle with the same fuel level at which you received it.

Otherwise, the renter will be charged for diesel and may be liable for a refueling fee.

Filling up using the wrong kind of fuel, accidentally putting fuel in the fresh water tank or making other mistakes that are not covered by the insurance company imply that the renter assumes responsibility for all expenses needed to remedy the problem. 

 

Traveling outside the vehicle collection country

 For Sweden, journeys inside the Scandinavian countries (Norway, Sweden and Finland) are allowed. Travelling to countries outside of Sweden, Finland and Norway, but inside Europe, is only allowed with the prior approval of the rental station.

 

TAXES

Local value-added tax (VAT) is already included in all prices.

RENTAL AGREEMENT OBLIGATIONS OF THE LESSEE

  1. The lessee agrees to the provisions of this lease and has received a copy of it. 

  2. The lessee will return the automobile:

    1. With all attachments, including tires, tools, documents, maps and other items that were in or on the vehicle at the start of the rental, in the same condition as upon reception, except for normal wear and tear from use. If something is missing the lessee agrees that the cost price of individual items that are absent when the vehicle is returned will be charged to his or her credit card. The same applies if extra parts that came with the vehicle are missing upon the vehicle’s return or if returned in an unsatisfactory condition, i.e. these items will be charged to the lessee's credit card. 

    2. On the date and time specified by the lease, unless otherwise agreed later. If the lessee does not return the automobile at the time agreed upon in this lease or does not declare his intention to extend the lease, the lessor or the police are authorized to repossess the vehicle without further notice and at the lessee's cost. Extending the lease is dependent on the consent of the lessor. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor is authorized to demand up to 24-hours rental under the terms of this lease. 

  1. If the lessee violates the terms of this contract or does not return the automobile at the time agreed (as stated in the lease), or does not declare his intention to extend the lease, the lessor or the police are authorized to repossess the vehicle without further notice and at the lessee's cost. Extending the lease is dependent on the consent of the lessor. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor is authorized to demand up to 24-hours rental under the terms of the lease. For every additional day thereafter, the lessor may collect all charges as per the lessor's price list. 

  2. The vehicle shall be handled and driven carefully. Only those named as drivers on the first page of the agreement are authorized to drive the automobile. If the lessee drops off the vehicle at a different location than stated in this rental agreement the lessor is allowed to charge the lessee according to the lessor’s price list for costs incurred from retrieving the vehicle. If the vehicle is not returned with a full fuel tank the lessor is authorized to charge the lessee for refueling the vehicle according to the lessor’s price list. The lessee is liable for damage resulting from use of the automobile for which no compensation will be paid by the insurance company. This includes damages to the automobile and/or injury to passengers due to the following:

    1. Off-road driving. For example in paths and tracks, on beaches, in areas only accessible during low tide or in other trackless areas. 

    2. Driving under the influence of any intoxicants. 

    3. Driving in or across rivers or any kind of waterways. Such driving is totally the responsibility of the lessee.

    4. Driving in banks of snow and ice. 

    5. Vehicle use that contravenes laws of Sweden and/or the provisions of the lease. In the event of a collision or accident, the lessee shall immediately notify the appropriate police authorities as well as the lessor of the incident, and the lessee may not leave the scene before the police have arrived

    6. The number of kilometres (km) that the vehicle is driven while this lease is in force is determined by reading a normal odometer supplied with the vehicle by the manufacturer. The lessee shall notify the lessor as soon as possible if the odometer is out of order or stops functioning during the term of the lease. 

    7. The lessor is not responsible for the disappearance of or damage to property that the lessee or any other party leaves in or transports with the vehicle. 

    8. The lessee agrees to pay the lessor, upon request: 

      1. A deposit amounting to the estimated cost of hiring the vehicle

      2. Any and all expenses incurred by the lessor if he has to bring the vehicle back to his premises, in the event that it has been left somewhere without supervision, without regard to the condition of the vehicle, the roads or the weather. 

    9. The lessee is not authorized to have repairs done or make changes to the vehicle or its accessories or to put the vehicle up as any kind of security, without the prior consent of the lessor. 

    10. The lessee is liable for all parking meter charges and fines for breaking traffic laws. 

    11. The lessor reserves the right to collect a charge from the lessee where the lessor has to pay fines for the lessee and/or inform the authorities about the lessee because of traffic violations. The exact amount due will be according to the lessor's price list and will be charged against the lessee's credit card. 

    12. The lessee is not authorized to use the vehicle to transport passengers for payment, lend it to others, or sublease it. 

 

OBLIGATIONS OF THE LESSOR 

  1. The lessor undertakes to supply the vehicle at the agreed time and to see that it meets the demands made for it.

  2. If the vehicle malfunctions, the lessor shall supply the lessee with a comparable vehicle as soon as possible. If the damage is minor, the lessor is authorized to have repairs done on the vehicle after obtaining the lessee's consent.

  3. The lessor shall inform the lessee of the content of this agreement, particularly as regards the obligations that the lessee undertakes by signing it.

  4. If the lessor wants to limit the use of the vehicle with regard to its equipment and/or road conditions, this shall be done in writing when this lease is signed.

 

INSURANCE

  1. The lessor undertakes to maintain valid liability insurance for his business operations.

  2. The lease sum/rental fee includes mandatory vehicle insurance, including liability insurance and accident insurance for the driver and the owner.

  3. Third-party liability insurance will consist of the amount stipulated by law at any given time. 

  4. The lessee can purchase separate accident (SCDW) insurance. This policy will specify the amount deductible in each instance of loss.

  5. The CDW and SCDW do not cover the following:

    1. Intentional damage or damage due to gross negligence on the part of the driver. 

    2. Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner. 

    3. Damage due to race or test driving. 

    4. Damage due to war, revolution, civil unrest, riots. 

    5. Damage done by animals. 

    6. Holes burned into seats, carpets, or mats. 

    7. Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this. 

    8. Damage caused by driving on rough roads to the vehicle's transmission, drive, parts that are in or attached to the chassis; damage to the chassis resulting from the vehicle scraping the surface on rough roads and as a result of ridges being left by road graders and by stones lodged in the road surface or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving. 

    9. Damage resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridled rivers or streams, beaches, places only accessible at low tide, or other trackless areas. However, compensation will be paid for damage if the driver is forced to leave the road, for example, due to road repairs. 

    10. Damage caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle. 

    11. If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater. 

    12. Damage to vehicles caused by driving on gravel roads. 

    13. Lessors loss as a result of the vehicle being stolen. 

    14. Water damage to the vehicle. 

  6. In other instances, reference is made to the general conditions for CDW and SCDW insurance. 

 

GENERAL PROVISIONS

  1. The Lessee confirms with his or her signature to this rental agreement that he or she received the vehicle and attachments in sound condition.

  2. Signing this rental agreement is equal to lessee's signature for a credit card transaction due to payments of charges which lesser charges to lessee’s credit card and is rightfully claimed by lessor according to provisions of this rental agreement. 

  3. This lease agreement shall always be kept in the vehicle during the term of the lease. 

  4. Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing. 

  5. Sweden law governs agreements established under the aforementioned terms. This encompasses any potential claims for reimbursement. This pertains to both the foundation and calculation of compensation. The identical rule is valid for claims related to damages arising from liabilities outside this agreement. In the event of legal disputes arising from this rental agreement, they will be adjudicated at the legal jurisdiction of the rental provider. It should be pointed out that disputes between the parties to this lease agreement can be submitted to the active Arbitration committee of the Swedish Consumers’ Association and the Association of Swedish Travel Agents. 

  6. Campervan Sweden is a booking agent operating for a number of car rental providers. Upon collection of the vehicle, the customer will sign a rental agreement with the rental provider. The customer needs to be aware that they are accepting the terms and conditions of the car rental provided outlined above when a vehicle is booked through this site.

Campervan Sweden cannot be held responsible for the actions of the rental provider. During natural disasters, the cancellation period will be cancelled and no cancellations will be possible (less medical cases duly certified). Campervan Sweden can only mediate between the customer and the rental provider on any issues that have arisen as a result of the use of the rental vehicle. Campervan Sweden cannot be held liable under any circumstances for compensation to the customer.

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